Refund Policy

📌 Credit Nature

OmniQra credits are digital tokens used to ask questions to our AI models. Each credit represents one question. Credits are immediately available in your account upon successful payment and cannot be returned, exchanged, or refunded.

🚫 Why No Refunds?

We maintain a strict no-refund policy for the following reasons:

• Credits are digital goods delivered instantly upon payment
• Each question triggers real AI inference calls with associated compute costs
• Credits cannot be "returned" or "undone" once issued
• Free tier (3 credits/day) exists for users to evaluate the service before purchasing

⚠️ Exceptions

There are no exceptions to this policy. This includes, but is not limited to:

• Accidental purchases
• Change of mind after purchase
• Dissatisfaction with AI-generated answers
• Unused or partially used credit packs
• Technical issues on the user's end
• Account deletion or suspension due to Terms violations

🔒 Billing Errors

If you believe you were incorrectly charged or overcharged due to a system error (e.g., duplicate charge for a single purchase, charge without credit delivery), contact us within 14 days of the transaction. We will investigate and, if verified, correct the error at our sole discretion. Verified billing errors may be resolved via credit adjustment or reversal — not a cash refund.

📋 Plan Changes

If you upgrade to a higher plan, the new plan takes effect immediately. Downgrading is not supported mid-cycle. Any unused credits from a previous plan remain in your account and are not refundable.

✅ Try Before You Buy

We encourage all users to thoroughly test OmniQra using the free daily credits before making any purchase. The free tier provides 3 credits per day — enough to evaluate answer quality, speed, and relevance for your needs.

📩 Contact

For questions about this policy or to report a billing error, email support@omniqra.com with your account email and transaction details.